work>rage

OMG on Thursday I was in at work just minding my own business... doing everything I was meant to be doing... when the phone rang... initially the other girl picked it up but since she's new, she didn't really understand what to do in the situation she was put in (i like her shes nice and she dresses well) > This is how it went down.

"Hello, Amy speaking"

Fob guy with OK English (so when you read this lines, please read it in your head with a Fob accent) "Hi, I want to know why you charge me $20! I pay for the $266 class and then I go to my bank statement and you charge me more $20. $20 isn't much but you know, I sign right in front of you and you go take my money."

"Uh, sorry about the confusion, just let me check on the database...um sorry but it says here that you paid $266, we did not take a further $20 from you..."

"YES YOU DID! What I want is an explanation! It says here Monash Clayton $20 from my credit card! Now you fix it!"

"Can I please have a copy of the receipt?" thinking: {WTF IS WRONG WITH THIS GUY????}

"THERE IS NO RECEIPT! I just looked at the bank and they told me to contact you first so I'm telling you eh; if you don't fix this, I will go the bank and I will report you! Now you listen to me. What kind of customer service is this? I thought you at Monash University such a prestigious university would do something like this eh! You blue collar white collar folks just think you can go off and take people's money and then you don't want to fix the problem!"

"Err... I am very sure that we did not charge you the $20. We don't have your credit card details to do so..."

"THEN WHY DOES IT SAY $20 MONASH CLAYTON? Are you not Monash Clayton? Now you lieing to me?" 

"Could it be possible that you made a purchase through the actual university; bc we are a separate organisation: we're student run..."

"NO! It says Monash Clayton! I didn't give my credit card details to anyone else!"

"But..." 

"NO YOU LISTEN TO ME! Who do you think you are? You think you can just try and push the problem away? You trying to just act like it never happened. I know all about you blue collar white collar people. Let me tell you! I am going to report you to the bank and I will report you! GOODBYE!"

me: W   TTTT FFFFFFFFF

Story of my career. HAHA > farking angry asian.... lemme tell you something... I KNOW WHAT YOU LOOK LIKE! so if i ever see you on the streets; imma punch you in the face!

Afterword:

He then proceeded to fax over the bank statement:

It read $266 (our organisation name)

Then directly above it $20 (Monash Clayton) > which is DIFFERENT to the organisation name for us. SO angry asian, let me tell you: IF YOU HAD ANY SORT OF FRIGGEN BRAINS you would have realised that if the same organisation charged you your friggen $20 life savings, it would have shown up as the same friggen name you loser! So you can go and call your bank and report us but you'll have it shoved in your face that it wasn't us and when that happens: I'll give you a courtesy call just to egg an apology from you! Coz you called us more than 5 times that day "I really don't know what happened to my $20..." then proceeded to hang up. You're not a child anymore. Please use your head and think about crap before you rage at people. I'm gonna friggen find out where you work and study to become your boss just so I can make your workplace a living nightmare!

Haha that last line was a lie.... =P sif I'ld do something like that...

But yes... he raged... I raged... and I hope it he gets his ass handed to him when the bank tells him that it wasn't us! 

BWAAAHAAA on a better note... work was fun after that =) the new girls nice and i love her blazer jacket =)

eheeeeee